spade88 Terms & Conditions — User Agreement for Malaysian Players

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and spade88 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at spade88.co ("the Platform"). By accessing, registering on, or using any part of the spade88 Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the Platform from time to time.

If you do not accept these Terms in full, you must immediately cease using the spade88 Platform. The Company reserves the right to modify these Terms at any time, with changes taking effect upon publication at spade88.co/terms-conditions. Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes.

To register and maintain an account with spade88, you must satisfy all of the following eligibility criteria at all times:

1. You are at least 21 years of age. spade88 strictly enforces a 21+ age requirement. We reserve the right to request documentary proof of age at any time. Accounts confirmed to be held by individuals under 21 will be closed immediately.
2. You are a natural person (not a corporation, trust, partnership, or other entity) acting on your own behalf.
3. You have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
4. You are not a resident of any jurisdiction where online gambling is prohibited under applicable local law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
5. You are not currently subject to any self-exclusion programme, whether administered by spade88 or any other gaming operator or authority.
6. You are not an employee, contractor, director, officer, or close family member of an employee of spade88 or any of its affiliated entities or gaming software providers.

During the registration process, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and preferred payment method details. Provision of false or misleading registration information constitutes a material breach of these Terms and may result in immediate account closure and forfeiture of any funds held in the account.

Each individual is permitted to register and maintain only one active account with spade88. The opening of duplicate accounts, whether under the same name, email address, payment method, device, or household, is strictly prohibited. Where duplicate accounts are identified, spade88 reserves the right to close all associated accounts, void any bonuses or winnings obtained through duplicate accounts, and withhold funds pending investigation.

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must not share, sell, transfer, or otherwise permit any third party to access or use your account. spade88 will not be held liable for any loss or damage arising from your failure to maintain adequate security over your account credentials.

You must notify spade88 immediately if you become aware of or suspect any unauthorised access to or use of your account. spade88 support can be reached via Live Chat 24 hours a day, 7 days a week.

All financial transactions on the spade88 Platform are conducted exclusively in Malaysian Ringgit (MYR). spade88 accepts deposits via the following payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX online banking, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect. The availability of specific payment methods may change without prior notice.

1. Minimum Deposit: The minimum deposit amount is RM20, unless otherwise specified for a particular payment method or promotion. Deposits are credited to your account balance as soon as the transaction is confirmed by the relevant payment processor.
2. Withdrawals: Withdrawals will be processed to the same payment method used for the most recent deposit, subject to the payment method supporting withdrawals. spade88 processes withdrawal requests within one (1) business day of approval. Processing times may vary depending on the payment provider.
3. Minimum Withdrawal: The minimum withdrawal amount is RM50. Withdrawal requests below this threshold will not be processed.
4. Payment Method Verification: spade88 reserves the right to request verification that the payment method used belongs to the registered account holder. Withdrawals may be held pending such verification.
5. Declined Transactions: spade88 is not responsible for any fees or charges imposed by your bank or payment provider in connection with deposit or withdrawal transactions. Where a deposit transaction is declined by the payment processor, please contact your bank or payment provider directly.
6. Anti-Money Laundering: spade88 complies fully with applicable anti-money laundering (AML) obligations. We reserve the right to request documentary evidence of the source of funds for any deposit. Failure to provide satisfactory documentation may result in withdrawal delays or account suspension.

spade88 offers various bonuses, promotional credits, free spins, and other incentives to registered players from time to time. The following general conditions apply to all promotions unless otherwise stated in the specific promotion terms:

• All bonuses are subject to wagering requirements that must be satisfied before bonus funds or associated winnings may be withdrawn. Wagering requirements and eligible games are specified in the individual promotion terms.
• Bonuses may only be claimed once per player, per household, per IP address, per device, and per payment method, unless explicitly stated otherwise.
• spade88 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.
• Attempting to exploit bonus structures through systematic play patterns, arbitrage, or other forms of abuse may result in the voiding of bonus funds and associated winnings, and account suspension.
• Bonuses will expire if not used within the timeframe specified in the relevant promotion terms. Expired bonus funds are forfeited.
• Bonuses are intended for entertainment purposes only and must not be used as a form of systematic financial advantage over the Platform.

All games available on the spade88 Platform — including but not limited to live dealer casino games, slots, table games, and sportsbook markets — are governed by individual game rules accessible within each game or market. In the event of any conflict between these Terms and individual game rules, the individual game rules shall prevail with respect to that specific game or market.

spade88's games and random number generators (RNGs) are independently certified by third-party testing laboratories for fairness and accuracy. Published Return to Player (RTP) percentages represent the theoretical long-term average return calculated over millions of game rounds and do not guarantee individual session outcomes.

In the event of a game malfunction, software error, or telecommunications failure that results in an indeterminate game outcome, spade88 reserves the right to void the affected round and return stakes to the player's account. The Company's decision on such matters is final and binding.

spade88 is committed to promoting responsible gaming practices and providing tools to help players manage their gambling activity. The following responsible gaming tools are available to all registered players through the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you may deposit into your spade88 account. Limits take effect immediately when reduced; increases take effect after a 24-hour cooling period.
• Session Time Reminders: Set alerts to notify you when you have been logged in and playing for a specified duration.
• Loss Limits: Cap the maximum amount you may lose within a specified period. Loss limit reductions are immediate; increases are subject to a 24-hour delay.
• Self-Exclusion: Voluntarily restrict access to your spade88 account for a period of your choosing. Self-exclusion is applied immediately across all Platform sections and cannot be reversed until the selected period has elapsed.

spade88 strictly prohibits access to the Platform by individuals under 21 years of age. If you are concerned about a minor accessing the Platform, please use appropriate internet filtering software on shared devices and contact spade88 support immediately if you believe a minor has registered an account.

The following conduct is strictly prohibited on the spade88 Platform. Engaging in any of the following may result in account suspension, account closure, forfeiture of funds, and reporting to relevant authorities:

1. Using any software, bot, script, automated tool, or AI-assisted mechanism to interact with or gain advantage over the Platform or other players.
2. Colluding with other players in any casino game, live dealer game, or sportsbook market.
3. Engaging in any form of match-fixing, irregular betting patterns, or exploitation of pricing errors in sportsbook markets.
4. Using funds derived from criminal activity — including but not limited to money laundering — to deposit or wager on the Platform.
5. Attempting to access the Platform from a jurisdiction where online gambling is expressly prohibited by law.
6. Providing false or misleading information during registration, KYC, or any correspondence with spade88.
7. Engaging in abusive, threatening, discriminatory, or harassing conduct towards spade88 staff or other players via any communication channel.
8. Deliberately exploiting software bugs, errors, or vulnerabilities in the Platform. Any such discovery must be reported to spade88 immediately.

All content on the spade88 Platform — including but not limited to text, graphics, logos, game assets, software, user interface design, trademarks, and brand elements — is the proprietary intellectual property of spade88 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You may not reproduce, redistribute, modify, create derivative works from, publicly display, or commercially exploit any content from the spade88 Platform without the prior written consent of the Company.

To the maximum extent permitted by applicable law, spade88 and its officers, directors, employees, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to: loss of profits, loss of data, gambling losses, or damages arising from reliance on any content on the Platform.

The Platform is provided on an "as is" and "as available" basis. spade88 makes no warranty, express or implied, regarding the Platform's uninterrupted availability, error-free operation, or fitness for any particular purpose. spade88 shall not be liable for any interruption to the Platform caused by scheduled maintenance, technical failures, third-party provider outages, or any force majeure event.

In no event shall spade88's aggregate liability to you exceed the total net deposits made by you to your account in the thirty (30) days immediately preceding the event giving rise to the claim.

spade88 collects, processes, stores, and uses personal data in accordance with our Privacy Policy, available at spade88.co/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. spade88 does not sell your personal data to third parties.

spade88 reserves the right to suspend or terminate any account at any time, with or without prior notice, where the Company reasonably believes that:

• You have breached any provision of these Terms;
• You have provided false, inaccurate, or misleading information at any time;
• Your account is being used for fraudulent, criminal, or abusive purposes;
• Continued access poses a regulatory, legal, or reputational risk to the Company;
• You have requested a self-exclusion from the Platform.

Upon termination of your account, any real-money balance remaining after deduction of any amounts owed to spade88 (including forfeited bonuses and amounts subject to investigation) will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements.

spade88 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform. The revised Terms will take effect on the date of publication at spade88.co/terms-conditions. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform immediately and may close your account by contacting spade88 support.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which spade88 holds its international gaming authority licence. spade88 is operated under an international gaming authority licence, and all regulatory disputes are subject to the dispute resolution procedures of the relevant licensing authority.

Before initiating any formal dispute resolution, you agree to contact spade88 support in good faith to attempt to resolve the matter informally. spade88 will acknowledge your complaint within 48 hours and endeavour to resolve it within 14 business days.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the spade88 support team through the following channels:

• 📧 Email: support@spade88.co
• 💬 Live Chat: Available 24 hours a day, 365 days a year from the spade88 Platform
• ⏰ Support Hours: 24/7, operating on Malaysian time (GMT+8)

spade88 aims to respond to all email enquiries within 24 hours. Live Chat responses are typically immediate during standard operating hours.